Terms of Service

These Terms of Service ("Terms") are a binding legal agreement between you and Flatshare that governs your right to use the websites, applications, and other offerings from Flatshare (collectively, the "Flatshare Platform").
When used in these Terms, "Flatshare," "we," "us," or "our" refers to the Flatshare entity with whom you are contracting. The Flatshare Platform offers an online venue that enables users ("Members") to publish, offer, search for, and book medium to long-term rental housing services. Members who publish and offer services are "flatowners" and Members who search for, book, or use services are "residents". flatowners offer accommodations ("flats") and a variety of rental-related services (collectively, "flatowner Services," and each flat offering, a "Listing"). As the provider of the Flatshare Platform, Flatshare does not own, control, offer or manage any Listings or flatowner Services. Flatshare is not a party to the contracts entered into directly between flatowners and residents, nor is Flatshare a real estate broker or insurer. Flatshare is not acting as an agent in any capacity for any Member.

Flatshare Platform Overview

The Flatshare Platform offers an online venue that enables users ("Members") to publish, offer, search for, and book medium to long-term rental housing services. Members who publish and offer services are "flatowners" and Members who search for, book, or use services are "residents". flatowners offer accommodations ("flats") and a variety of rental-related services (collectively, "flatowner Services," and each flat offering, a "Listing"). As the provider of the Flatshare Platform, Flatshare does not own, control, offer or manage any Listings or flatowner Services. Flatshare is not a party to the contracts entered into directly between flatowners and residents, nor is Flatshare a real estate broker or insurer. Flatshare is not acting as an agent in any capacity for any Member.

To learn more about Flatshare, check About Us

We maintain other terms and policies that supplement these Terms like our Privacy Policy, which describes our collection and use of personal data.

Scheduling Visits

The Flatshare Platform allows residents to schedule visits to flats listed on the platform. By using the visit scheduling feature, residents agree to
a) Arrive at the scheduled time or provide reasonable notice of cancellation or delay.
b) Respect the flat and the flatowner's time during the visit.
c) Comply with any specific instructions or rules set by the flatowner for the visit. Flatowners agree to:

• Provide accurate availability for visits on their calendar.
• Honor scheduled visits or provide reasonable notice of cancellation or rescheduling.
• Ensure the flat is in a condition suitable for viewing during the scheduled visit. Flatshare reserves the right to limit or suspend a user's ability to schedule visits if they repeatedly cancel or fail to show up for scheduled visits without reasonable notice.

Visit Ratings and Reviews

After a scheduled visit, both residents and flatowners will have the opportunity to rate and review their experience of the visit. Visit reviews must comply with our Content Policy and Review Policy, including but not limited to:
a) Being based on personal experience from the actual visit.
b) Being honest, accurate, and factual.
c) Not containing discriminatory, offensive, or defamatory language.
d) Not including personal information about the other party. Visit reviews should focus on aspects relevant to the flat viewing experience, such as:

• Accuracy of the listing compared to the actual flat.
• Punctuality and conduct of the resident or flatowner during the visit.
• Condition and presentation of the flat during the visit.
• Communication and responsiveness in relation to the visit. Ratings and reviews for visits are separate from ratings and reviews for actual stays. They are intended to help other users make informed decisions about scheduling visits or accepting visit requests. Flatshare reserves the right to remove or exclude from a Listing's overall rating any visit review that we determine, in our sole discretion, to violate our Content Policy, Review Policy, or these Terms.

Prohibited Conduct

Users are prohibited from:
a) Providing false or misleading information in visit reviews.
b) Manipulating the visit review system by any means, including offering incentives for positive reviews or threatening negative consequences for critical reviews.
c) Using the visit scheduling system for any purpose other than genuinely considering the flat for potential rental. Violation of these prohibitions may result in the removal of reviews, suspension of account privileges, or termination of the user's Flatshare account.

Dispute Resolution

If a user believes a visit review violates these Terms or our policies, they may report it to Flatshare for review. Flatshare will review reported visit reviews and may, in its sole discretion, remove or alter reviews that are found to violate our policies. Flatshare's decisions regarding visit reviews are final and binding.

Limitation of Liability

Flatshare does not verify the accuracy of visit reviews and is not responsible for any decisions made based on these reviews. Users agree that Flatshare shall not be liable for any loss or damage arising from the scheduling, conduct, or reviewing of flat visits.

Changes to Visit Scheduling and Review System

Flatshare reserves the right to modify, suspend, or discontinue the visit scheduling and review system at any time, with or without notice. Users will be notified of any material changes to this system, and continued use of the feature after such changes constitutes acceptance of the modified terms.

Searching on Flatshare

You can search for Flatowner Services by using criteria like the type of flat, location, move-in date, price range, and amenities. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria.

Accommodation Reservations

An Accommodation Reservation is a limited license to occupy and use the flat. The flatowner retains the right to re-enter the flat during your stay, to the extent:
(i) It is reasonably necessary,
(ii) Permitted by your contract with the flatowner
(iii) Consistent with applicable tenancy laws. You may not exceed the maximum number of allowed residents.

Cancellations and Issues

For purchases like premium membership & cancellation, we don’t offer any refunds as of now.

Your Responsibilities and Assumption of Risk

Your Responsibilities

You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any flat. For example, this means:
(i) You are responsible for leaving the flat (and related personal flat) in the condition it was in when you arrived.
(ii) You must act with integrity, treat others with respect, and comply with applicable laws at all times.

Your Assumption of Risk

You acknowledge that staying in a flat carries inherent risks and agree that you assume the risk arising out of your access to and use of the Flatshare Platform and any Content, including your stay at any flat, or any other interaction you have with other Members whether in person or online.

Listing on Flatshare

Flatowner

As a flatowner, Flatshare offers you the right to use the Flatshare Platform to share your flat with our community of residents - and earn money doing it. It's easy to create a Listing and you are in control of how you offer your flat - set your price and rules for each Listing.

Independence of flatowners

Your relationship with Flatshare is that of an independent individual or entity and not an employee, agent, joint venturer, or partner of Flatshare.

Managing Your Listing

Creating and Managing Your Listing

The Flatshare Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your flat, your price, other charges like utilities and security deposits, and any rules or requirements that apply to your residents or Listing.

Know Your Legal Obligations

You are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your Listing or flatowner Services. For example: Some flatowners and leases, or homeowner and condominium association rules, restrict or prohibit subletting or rentals. Some jurisdictions require flatowners to register, get a permit, or obtain a license before providing certain flatowner Services. Some jurisdictions have laws that create tenancy rights for residents and additional obligations for flatowners. Check your local rules to learn what rules apply to the flatowner Services you plan to offer.

Search Ranking

The ranking of Listings in search results on the Flatshare Platform depends on a variety of factors, including these main parameters:

1. Resident search parameters (e.g. location, dates, price range, flat type)
2. Listing characteristics (e.g. price, availability, number and quality of images, Reviews, type of flat, flatowner status, amenities)

Your Responsibilities

You are responsible for your acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your flatowner Services. You are responsible for setting your price and establishing rules and requirements for your Listing. You must describe any fees in your Listing description and may not collect any additional fees or charges outside the Flatshare Platform.

Move-Out and Termination Notices

The Flatshare Platform allows both residents and flatowners to submit tenancy-related notices through the system, including move-out notices (for residents) and termination notices (for flatowners).
Residents agree to

1. Provide at least 30 days' notice before their intended move-out date, unless a longer period is required by local laws or the specific rental agreement.
2. Submit the move-out notice through the Flatshare Platform to ensure proper documentation and timestamping.
3. Comply with all move-out procedures specified in their rental agreement and local laws.

Flatowners agree to

1. Provide notice of termination or non-renewal of tenancy following the rental agreement and local laws, which may require more than 30 days notice depending on the jurisdiction and length of tenancy.
2. Submit any termination or non-renewal notices through the Flatshare Platform to ensure proper documentation and timestamping.
3. Comply with all legal requirements for terminating a tenancy, including providing valid reasons for termination where required by law.

Both parties agree to:

1. Acknowledge receipt of notices through the Flatshare Platform within a reasonable timeframe.
2. Use the notice feature only for its intended purpose and not for general communications or disputes.
3. Comply with all applicable laws and the rental agreement regarding the notice process and any subsequent actions.

The submission of a notice through the Flatshare Platform does not supersede or replace any notice requirements specified in the rental agreement or local laws. Users are responsible for ensuring they comply with all legal and contractual obligations.
Flatshare will maintain records of notices sent through the Platform, which may be used as evidence of compliance with notice requirements in case of disputes.

Limitation of Liability

Flatshare provides the notice system as a convenience to users but is not responsible for ensuring the legal validity or effectiveness of any notice sent through the Platform. Users agree that Flatshare shall not be liable for any loss or damage arising from the sending, receipt, or content of notices through the Platform.

Changes to the Notice System

Flatshare reserves the right to modify, suspend, or discontinue the notice system at any time, with or without notice.
Users will be notified of any material changes to this system, and continued use of the feature after such changes constitutes acceptance of the modified terms. Flatshare provides the notice system as a convenience to users but is not responsible for ensuring the legal validity or effectiveness of any notice sent through the Platform.

Taxes

Flatowner Taxes

As a flatowner, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable VAT or other indirect taxes, occupancy taxes, income or other taxes ("Taxes").

Collection and Remittance by Flatshare

In jurisdictions where Flatshare facilitates the collection and/or remittance of Taxes on behalf of flatowners, you instruct and authorize Flatshare to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by Flatshare are identified to Members on their transaction records, as applicable.

Reviews

After each stay, residents and flatowners will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Content Policy or Review Policy. Reviews are not verified by Flatshare for accuracy and may be incorrect or misleading.

Content

Parts of the Flatshare Platform enable you to provide feedback, text, photos, audio, video, information, and other content ("Content"). By providing Content, in whatever form and through whatever means, you grant Flatshare a non-exclusive, worldwide, royalty-free, sublicensable and transferable license, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the Flatshare Platform, in any media or platform. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Flatshare the rights described in these Terms.

Fees

Flatshare may charge fees (and applicable Taxes) to flatowners and residents for use of the Flatshare Platform. Any applicable fees are disclosed to flatowners before publishing a listing. Flatshare reserves the right to change the service fees at any time.

To learn more about pricing , check https://joinflatshare.com/pricing

Flatshare Platform Rules

You must follow these rules and must not help or induce others to break or circumvent these rules.

1. Act with integrity and treat others with respect
2. Do not scrape, hack, reverse engineer, compromise or impair the Flatshare Platform
3. Only use the Flatshare Platform as authorized by these Terms
4. Honor your legal obligations

Flatowner Terms

Payout Method

To receive payouts, you must have a valid Payout Method linked to your Flatshare account. You will be asked to provide the necessary information to set up your Payout Method.

Payout

Your Payout for a rental period will be the total rent less applicable fees like Flatshare service fees and any applicable taxes.

Grace Period

A grace period of 2 days is provided after the due date. During this grace period, no late fees will be assessed. Late Fees

1. If rent is not received by 11:59 PM on the last day of the grace period, a late fee will be automatically applied to the resident's account.
2. The late fee will be 1% of the monthly rent per day.
3. Late fees will be clearly itemized in the resident's account and on all related communications.

Resident's Right to Cure

1. The eviction notice will specify a period typically 5 days, depending on local laws during which the resident can "cure" the violation by paying all outstanding rent and fees.
2. If the resident pays the full amount due within this period, the eviction process will be halted.

Legal Proceedings

If the resident fails to pay the amount due or vacate the flat within the specified period, the flatowner may proceed with legal eviction proceedings.

Flatshare's Role

Facilitator

Flatshare acts as a facilitator in the rent collection and eviction notification process. Flatshare does not make decisions regarding evictions and is not a party to any eviction proceedings.

Legal Recourse

Any legal proceedings must be brought in the jurisdiction where the flat is located.

Termination, Suspension and other Measures

Term

The agreement between you and Flatshare reflected by these Terms is effective when you access the Flatshare Platform (for example to create an account) and remains in effect until either you or we terminate the agreement in accordance with these Terms.

Termination

You may terminate this agreement at any time by deleting your account. Flatshare may terminate this agreement for any reason by providing you 30 days' notice via email or using any other contact information you have provided for your account. Flatshare may also terminate this agreement immediately and without prior notice and stop providing access to the Flatshare Platform if you materially breach these Terms, you violate our Policies, or we believe termination is necessary to protect Flatshare, its Members, or third parties.

Member Violations

If

1. You breach these Terms, our Policies, or our Standards.
2. You violate applicable laws, regulations, or third-party rights, or
3. Flatshare believes it is reasonably necessary to protect Flatshare, its Members, or third parties; Flatshare may: suspend or limit your access to or use of the Flatshare Platform and/or your account; suspend or remove Listings, Reviews, or other Content; or suspend or revoke any special status associated with your account.

Legal Mandates

Flatshare may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement, or other administrative agency or governmental body. Modification of these Terms Flatshare may modify these Terms at any time. When we make material changes to these Terms, we will post the revised Terms on the Flatshare Platform and update the "Last Updated" date at the top of these Terms.

Flatshare's Role

We offer a platform that enables Members to publish, offer, search for, and book flats. While we work hard to ensure our Members have great experiences using Flatshare, we do not and cannot control the conduct of residents and flatowners. You acknowledge that Flatshare has the right, but does not have any obligation, to monitor the use of the Flatshare Platform and verify information provided by our Members.

Member Accounts

You must register an account to access and use many features of the Flatshare Platform. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You are responsible and liable for activities conducted through your Flatshare Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).

Disclaimer of Warranties

To the maximum extent permitted by law, Flatshare offers its services and platform "as is" and "as available" and makes no other warranties, express or implied.

Limitations on Liability

Neither Flatshare nor any other party involved in creating, producing, or delivering the Flatshare Platform or any Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products.

Flatmate Matching Service

This service is designed to help users find compatible flatmates for shared living arrangements. By using this service, you agree to comply with and be bound by the following terms and conditions.

Eligibility

Age Requirement: Users must be at least 15 years old to use the Flatmate Matching Service.
Account in Good Standing: Users must have a Flatshare account in good standing to access this service.
Verification: Users may be required to complete additional verification steps to use the Flatmate Matching Service.

Profile Creation and Content Accuracy

Users must provide accurate, current, and complete information in their flatmate matching profiles. Prohibited Content: Profiles must not contain: a) Discriminatory preferences or statements b) Offensive, harmful, or explicit content c) False or misleading information d) Contact information or links to external sites.

Updates

Users are responsible for keeping their profiles up to date. Right to Remove: Flatshare reserves the right to remove or edit any profile that violates these terms or our general Content Policy.

Matching Process

Algorithm: Matches are suggested based on preferences, compatibility factors, and available listings but are not guaranteed to be perfect fits. No Guarantee: Flatshare does not guarantee that users will find a suitable flatmate through this service. User Discretion: Users are solely responsible for evaluating potential matches and making decisions about shared living arrangements.

Communication

In-Platform Messaging: All initial communication between potential flatmates must occur through Flatshare's messaging system.
Prohibited Activities:Users must not use the messaging system to: a) Harass or intimidate others b) Send spam or solicitations c) Share personal contact information before both parties agree.
Reporting: Users should report any concerning or inappropriate messages to Flatshare immediately.

Privacy and Data Use

Data Collection: By using this service, you consent to the collection and use of your data as outlined in our Privacy Policy. Sharing: Your flatmate matching profile and preferences may be shared with potential matches on the platform. Control: Users can control the visibility of their profile and can deactivate it at any time.

Meet-Ups and Safety

Safety First: Users are encouraged to prioritize safety when meeting potential flatmates in person. Public Meetings: Initial meetings should occur in public places. Sharing Plans: Users should inform a friend or family member about their meeting plans. Trust Instincts: Users should trust their instincts and end any interaction that feels unsafe or uncomfortable. No Liability: Flatshare is not responsible for any incidents that occur during or as a result of in-person meetings.

Prohibited Activities

Users must not: Misrepresent themselves or their intentions Use the service for any purpose other than finding a flatmate Attempt to circumvent Flatshare's systems or fees Engage in any illegal activities through the service Harass, discriminate against, or harm other users.

Termination of Service

User Termination: Users may stop using the Flatmate Matching Service at any time by deleting their account.

Flatshare Termination: Flatshare reserves the right to suspend or terminate a user's access to this service for violations of these terms or for any other reason at our discretion.

Disclaimers and Limitations of Liability

No Verification: While we strive to maintain a safe platform, Flatshare does not verify the accuracy of user-provided information.
No Endorsement: Flatshare does not endorse any particular user or living arrangement.
Limited Liability: Flatshare is not liable for any disputes, damages, or issues arising from the use of this service or subsequent living arrangements.

Changes to Terms

Flatshare may modify these terms at any time. Continued use of the service after changes constitute acceptance of the new terms.
By using the Flatshare you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

You can get our contact details at https://joinflatshare.com/contact-us